New & Improved Client Portal - Enhancing our Service Delivery
Apogee’s Client Portal has been designed to provide clients with a user-friendly platform in which they are able to view and track all their key account information including serial number(s), device location and other important details such as consumable levels.
If a device were to incur a fault or requires consumables/toner to be ordered and replaced, this can be achieved online using the free portal working in conjunction with Apogee’s Remote Management Application (ARMA) which enables the machine to log all live device updates.
All calls logged or consumables ordered will be shown on the Apogee internal system, with all details entered into the Client Portal so users have full visibility over the process and status of their device, order, faults and callouts.
With the rapid increase in demand for staff to work remotely over the Covid-19 pandemic period, Apogee were able to enhance the existing functionality of the Client Portal so users are able to be as self-sufficient as possible whilst not in physical reach of their devices.
What are the new enhanced features?
Brand new Admin feature
Replacement of the 3rd Party built Portal with our own in-house solution whilst still keeping much of the existing functionality the same to ensure consistency during the transition
Enables clients to personalise own portal to company branding
Easy remote access
By implementing the above new features it allows us to provide a great platform to build on and enables us to further enhance the Client Portal going forward.
Within this, our IT Development team will be exploring the ability to:
View/Add meter reads
View Client Portal training videos
Implementation of ‘Decision Support Tool’ which enables the ‘self-serve’ function
Introduction of Front-end Key Metrics
All of these features, both existing and new make the Client Portal an invaluable tool and one that should be used to maximise the customer experience at Apogee. With many people still working remotely we are seeing an increase in demand for our Client Portal, which alongside ARMA (Apogee’s Remote Management Application) enables users to track and report on device usage, automate consumable replacements, log service requests and get updates on your account.
All clients have to do to sign up to the FREE Client Portal is to make sure their devices are connected to a live network and signed up to Apogee’s Remote Management Application in order to have full visibility over their fleet.