Managed IT Services

Operating Software & Support

Get insights into the overall health, security and usage of every device within your IT estate. Through an easy to use cloud-based portal, you can access real-time reports on an extensive array of device parameters, identifying potential problem areas and taking remedial steps before they impact on performance.

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Benefits

  • Real-time, actionable analytics can tackle potential issues before they occur

  • Frees up your IT Workload

  • Maximises your User Uptime with the improved resilience of a managed service and pre-emptive fault resolution

  • Improve productivity by optimising your IT infrastructure and management

  • Insights enable predictable IT costs and better planning

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How our software and support packages work for your organisation

IT teams are frequently plagued by a shortage of resources, resulting in teams being reactive to issues instead of proactive. Using software to remotely monitor the health of your devices enables proactive device management, pre-emptively fixing faults and ensuring your IT teams can capture issues when they are small.

Stringent IT budgets can be maximised through analysis of the insights provided. The data enables predictable asset management which allows you to plan for any fleet refreshes and upgrades as you have a complete overview of the health of your IT equipment.

Real-time, actionable analytics can tackle potential issues before they occur, identify pressure points, bottlenecks or potential hardware failures and ensure they don’t cause any disruptions to your organisation, taking the hassle out of IT ownership.

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Maximise employee and device productivity with pre-emptive fault resolution software

You’ll also benefit from the assistance of Apogee’s own Service Experts, who can monitor each device remotely and assist with proactive management. This service is customisable to your exact needs.

Monitoring software helps to prevent, rather than react to, IT-based issues long before they happen. Managed IT Service providers help to prevent serious loss of business continuity if you encounter hardware failure, cybercrime, or human error. Instead of minor issues building up to a business-disrupting problem, outsourcing proactive IT support ensures businesses won't lose time, money, and sanity to those tech-related nightmares that build up quicker than some may realise.

This insight and knowledge enable your organisation to right-size your IT equipment going forward, with different performance/capability levels for different user types available for a bespoke service, individual to each user.

Case Study - Felsted School

After going to tender with four different companies, Felsted School decided on Apogee as their supplier of choice. Experienced in dealing with complex, multi-site implementations, Apogee conducted a plan which included the supply and installation of 66 devices across Felsted’s 80 acre campus.

Along with the new devices, Apogee’s Professional Services team put forward a bespoke solution based on their assessments which consisted of best-of-breed print management software to deliver new levels of innovation & print efficiency.

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