sparkly christmas tree

Last Minute Christmas Campaign

6 December 2018
sustainability officer outlining strategy

Reduce Environmental Impact with a Managed Print Service (MPS)

2 January 2019
sparkly christmas tree

Last Minute Christmas Campaign

6 December 2018
sustainability officer outlining strategy

Reduce Environmental Impact with a Managed Print Service (MPS)

2 January 2019

Apogee Service Teams Perform Strongly in November

Apogee statistics from November are in and after analysing the figures, it is clear last month was positive for Apogee and our clients, with strong performances across all our service teams.

 

The number of large projects that are being overseen by our Project Management Office has increased last month to a total of 31 - an increase from 23 in October. The team are responsible for ensuring successful deliveries of projects, no matter how complex which is improving the overall installation process for our customers.

This November, Apogee installed a total of 1131 devices for our customers. This figure is thanks to all our Warehouse and Delivery staff working up and down the country who make it possible to provide all customers with a safe carriage and installation of various devices.

Our Managed Services Operation Centre (MSOC) have also had a busy month, completing an incredible 21,948 calls with a rapid response time of 1.44 minutes. The team work hard to reach these figures because customer service and fast solutions are a vital part of the business. As well as answering calls, MSOC are also contactable through live chats and have received 838 this November.

To find out more about our Service Excellence, please complete the contact form below.

 

Latest insights

29 April 2026

Apogee Employees Clear Waste From UK Shorelines to Mark Earth Day 2026

Apogee employees took action this Earth Day, heading to coastlines across the UK and Crown Dependencies to support local councils and environmental organisations in protecting marine environments and wildlife.
28 April 2026

New NHS research from Apogee: Time Back. Care Forward.

Based on Freedom of Information data from NHS organisations, this new research reveals how small, repeated inefficiencies are costing over £1 billion a year — and, crucially, how that time can be returned to frontline care.
28 April 2026

Turning NHS Digital Investment Into Frontline Productivity and Better Patient Care

Apogee’s new FOI-based research shows how £1 billion in NHS capacity is being lost to workplace friction - and how to recover it.

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