Telecoms

What is a Telecoms service?

Completely bespoke to your precise business specifications, the utility of a Telecoms service is limited only by the number of features you choose to include. For instance, security can be strengthened through relatively simple features such as Caller ID and Call Recording – but can be further enhanced by the Call Barging & Whisper function, which allows you to listen in on business calls in real-time and even interrupt them if necessary.

Of course, security isn’t the only benefit this service can bring to businesses. Caller ID, for instance, enables your staff to provide an agile service – since, by linking up to a comprehensive CRM system, your call handlers can access a full record of customer information at the touch of a button.

Convenience for your customers is another significant feature of a Telecoms service. No incoming call can go unnoticed when sent to multiple devices at once through Softphone applications – and customers can easily connect to the right people through the Auto Attendant and Hunt Group features. Even in particularly busy periods, customers can receive running updates on their queue position with Call Queues, listen to Hold Music, or be informed on the services your business offers with the Information on Hold feature.

But in the event that customers opt to leave a voicemail instead of waiting in a queue, you can still follow up with the Voicemail-to-Email feature – which transcribes the audio of a customer request or message, then sends it to your email account automatically for you to follow up on.

Why does your business need a Telecoms service?

The Big Switch Off will see phone companies replace all obsolete analogue networks in favour of digital systems by 2025 – and the sooner you upgrade, the sooner your business can start reaping the many benefits that come with an all-digital Telecoms model. Enhanced call quality, security, and versatility are things that all companies will eventually benefit from by moving to the Cloud – but what else can it bring to your business?

One benefit that no business can afford to ignore is a continuous service through the Cloud, since digital systems are more reliable than ever – and unlike PSTN, they are largely protected against power outages. This is because networks are divided between multiple Availability Zones. If one Zone goes down due to power outage, your traffic will simply divert through another – meaning your service can continue completely uninterrupted.

But what about installation? Well, while it may sound daunting, moving to the Cloud can actually be done very easily; and is proven to be far more cost-effective than analogue systems. This is for the simple reason that, unlike PSTN systems, Cloud-based networks do not require an investment in installation, operation, or maintenance of premises-based hardware. Since the service is entirely digital, updates and maintenance can actually all be completed remotely across your entire network – without you having to lift a finger, saving you time and money.

Another advantage of this is that the bandwidth of your service is completely scalable for your specific needs, so you only pay for what you use. For SMEs and conglomerates alike, SIP trunking makes it possible for every employee to have access to an individual digital phone line –whether your workforce consists of five people or five thousand.

Why choose Apogee as your Telecoms provider?

While some providers will only specialise in a Telecoms service, or hardware, or software; Apogee actually provisions all three – with the help of our hardware supplier, Poly. This gives you the convenience of a ‘one-stop shop’ for all your communication needs; with proactive support no more than a few clicks away for your sophisticated hardware and software.

There are further upsides to choosing Apogee as your Telecoms provider, such as the access to additional services united by a cohesive standard of support. Since you will already be moving to a Cloud-based network, communication quality will naturally improve between your hybrid workers – and can be further bolstered through the audio-visual tools provided with a Meeting Room Equipment service. Through this service, collaboration between your hybrid teams is clearer and easier than ever – and, like our Telecoms service, is monitored and maintained through our Customer Support Centre.

So why choose Apogee as your Telecoms provider? Ultimately, making your business more effective is one of our top priorities - and we’re one of the few companies equipped with the resources to do just that, due to our position as a subsidiary of HP Inc.