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Fujikura

12 January 2023

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Fujikura

Fujikura observed that their telecom maintenance and support costs were increasing. Apogee stepped in to provide a new, cost-effective Telecoms service with improved features.

“I couldn’t be happier with the savings that Apogee has managed to generate for us. Our costs were in danger of starting to get out of hand, but now we have a firm grip.

Not only that, but we now have a better service, more robust support and the ability to make improvements without fearing exorbitant costs.”

– Fujikura Representative

The Background

Fujikura found that its telecom costs, particularly the costs for maintenance and support, were in need of review. Having been with a support company for over 15 years, Fujikura had started to notice increasing equipment support costs.

Fujikura needed to retake control of its telecom system costs, and improve future budget planning capabilities with more transparent supplier pricing.

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The Solution

Apogee started, as in most circumstances with a thorough review of the existing paperwork and equipment, finding that the contract in place was not providing best value for line rental, call charges of ongoing support.

Following an analysis of Fujikura’s telecom requirements, it became clear that the prevailing systems had limitations in terms of having the ability to meet Fujikura’s inbound and outbound needs. Apogee submitted a telecoms proposal that would allow future functional upgrades and enhancements.

The Outcome

Having selected Apogee as their telecoms provider, Fujikura is now benefitting from a variety of improvements, with additional services such as call logging and music on hold now available. Crucially, the company is now enjoying considerably lower hardware support costs.

In addition, Fujikura is now paying significantly less for an improved service than it was previously, reassured that costs are now visible and firmly under control.

Benefits

Telephone maintenance and support costs reduced by over 50%
35% cost savings over previous supplier
Improved levels of service
Lower hardware support costs
Additional services such as hold music and call logging
Improved cost control

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Case Studies

Fujikura

Fujikura observed that their telecom maintenance and support costs were increasing. Apogee stepped in to provide a new, cost-effective Telecoms service with improved features.

“I couldn’t be happier with the savings that Apogee has managed to generate for us. Our costs were in danger of starting to get out of hand, but now we have a firm grip.

Not only that, but we now have a better service, more robust support and the ability to make improvements without fearing exorbitant costs.”

– Fujikura Representative

The Background

Fujikura needed to retake control of its telecom system costs, and improve future budget planning capabilities with more transparent supplier pricing.

The Solution

The Outcome

In addition, Fujikura is now paying significantly less for an improved service than it was previously, reassured that costs are now visible and firmly under control.

Benefits

Telephone maintenance and support costs reduced by over 50%
35% cost savings over previous supplier
Improved levels of service
Lower hardware support costs
Additional services such as hold music and call logging
Improved cost control

GET IN TOUCH

Want to get in touch? We would love to learn about your business challenges and how our solutions can help you...

By submitting this form, you acknowledge that you have read and understand the Apogee Privacy Statement.
Data Privacy Policy | Cookies Policy

Case Studies

Fujikura

Fujikura stellte fest, dass die Kosten für die Wartung und den Support der Telekommunikationsanlagen stiegen. Apogee bot einen neuen, kostengünstigen Telekommunikationsdienst mit verbesserten Funktionen an.

"Ich könnte nicht zufriedener sein mit den Einsparungen, die Apogee für uns erzielt hat. Unsere Kosten drohten aus dem Ruder zu laufen, aber jetzt haben wir sie fest im Griff.

Nicht nur das, wir haben jetzt einen besseren Service, einen robusteren Support und die Möglichkeit, Verbesserungen vorzunehmen, ohne exorbitante Kosten befürchten zu müssen.

- Fujikura-Vertreter

Der Hintergrund

Fujikura stellte fest, dass seine Telekommunikationskosten, insbesondere die Kosten für Wartung und Support, überprüfungsbedürftig waren. Nachdem Fujikura mehr als 15 Jahre lang mit einem Support-Unternehmen zusammengearbeitet hatte, bemerkte das Unternehmen, dass die Kosten für den Geräte-Support stiegen.

Fujikura musste die Kontrolle über die Kosten seines Telekommunikationssystems zurückgewinnen und die künftige Budgetplanung durch eine transparentere Preisgestaltung der Anbieter verbessern.

Die Lösung

Apogee begann, wie in den meisten Fällen, mit einer gründlichen Überprüfung der vorhandenen Unterlagen und Geräte. Dabei stellte sich heraus, dass der bestehende Vertrag nicht das beste Preis-Leistungs-Verhältnis für die Leitungsmiete, die Gesprächsgebühren und den laufenden Support bot.

Nach einer Analyse der Telekommunikationsanforderungen von Fujikura wurde deutlich, dass die vorhandenen Systeme nur begrenzt in der Lage waren, die Anforderungen von Fujikura inbound und outbound zu erfüllen. Apogee unterbreitete ein Telekommunikationsangebot, das zukünftige funktionale Upgrades und Erweiterungen ermöglichen würde.

Das Ergebnis

Fujikura hat sich für Apogee als Telekommunikationsanbieter entschieden und profitiert nun von einer Reihe von Verbesserungen, darunter zusätzliche Dienste wie Anrufprotokollierung und Warteschleifenmusik. Entscheidend ist, dass das Unternehmen jetzt erheblich niedrigere Kosten für den Hardware-Support hat.

Darüber hinaus zahlt Fujikura jetzt deutlich weniger für einen verbesserten Service als zuvor und hat die Gewissheit, dass die Kosten jetzt sichtbar und fest unter Kontrolle sind.

Vorteile