Royal Bank of Canada
12 December 2022
Rotherham NHS Foundation Trust
12 December 2022

Rowans Hospice

The Rowans Hospice now has a streamlined and up-to-date telephone system, and is now benefitting from the associated improvements in efficiency and reliability.

 

“Our telephone system was unreliable, and we were paying a premium. Apogee took a sensible approach - looking at what we had and comparing it to what we needed. 

We’ve now got a reliable system, backed up by quality support, and it’s costing us significantly less. Our print equipment is perfectly suited to our requirements as well. The printers are modern, efficient and just right for what we need.”

– Rowans Hospice Representative

The Background

The Rowans Hospice had an outdated telephone system, becoming increasingly unreliable, with high line rental and call charges. Reliability issues were impacting the hospice, and costs were excessive. Apogee were recommended to The Rowans Hospice by an IT contact in the NHS.

The hospice also had one mono and one colour printer, with the team frustrated by its poor service, where they were often unable to get equipment serviced or fixed.

 

The Solution

By performing a detailed assessment of the existing telecoms equipment and systems at The Rowans Hospice, Apogee spotted a number of inefficiencies. This report focused on the number of lines, the mixture of analogue and digital, and the identification of any redundant lines. The hardware was also evaluated, and the findings cross referenced against what the hospice really needed.

On the print side, only a basic assessment was necessary, finding that the two devices were not suitable to meet the hospice’s requirements, as reliability was a key factor, and print costs, again, excessive.

 

The Outcome

Having identified a number of redundant telephone lines, and consolidated the remaining lines, they were then converted to SIP trunks. The Rowans Hospice now has a streamlined and up-to-date telephone system, and is now benefitting from the associated improvements in efficiency and reliability. The new telecoms solution has also delivered substantial cost savings on both line rental and call charges.

The hospice now also benefits from upgraded print equipment, as Apogee has replaced existing printers with new multi-functional devices that are fit for purpose and in addition installed print management software which has identified further cost savings to the Hospice.

Benefits

  • Consolidated telephone lines
  • Improved efficiency and reliability
  • Cost savings on both line rental and call charges
  • Upgraded, reliable print equipment
  • Savings of 45% over previous supplier
 

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