Craven College

9 December 2022

Topcon

9 December 2022

The Kennel Club

The ongoing services Apogee provided to The Kennel Club covered all maintenance, system parts with priority availability of spare parts, priority escalation of technical issues and full service support.

"Apogee have totally delivered on every promise formed within our Tendering process. Follow me print has allowed The Kennel Club to reduce cost and make us greener.

It has also allowed our staff to adapt easily to our new open office plan without any interruption to our day to day business activities, especially how we output printed documents."

– The Kennel Club Representative

The Background

As part of The Kennel Club office relocation, the existing print infrastructure needed updating, but specific requirements had to be achieved before a technology overhaul would be undertaken.

The main objectives The Kennel Club wanted to achieve included; reducing overall costs associated with their print output and improving the uptime and reliability of their devices and service.

The Kennel Club issued a tender to invite potential providers to present their recommended solutions and understand what the whole of the market could offer.

Production Print magnifying glass over photos

The Solution

Apogee won the tender to supply and service multi-functional devices based on their experience in the managed print and service sector and the solution recommended. Initially they replaced all devices in a new office building located in Mayfair, London, supplying 2 x Ricoh MP C8002 and 4 x Ricoh MP C6003 machines with a print management software that ensured Follow Me Print and secure print release.

One of the devices included a booklet maker fitted to enable production of show leaflets and marketing materials, reducing their requirements to outsource these print jobs and further reduce costs. Full training to understand the true benefits of the new print management services were also provided to ensure core activities remain robust and operational.

The Outcome

Apogee diligently covered all the print and document needs that were stated in the agreed tender request. The benefits provided included:

Environmentally friendly print environment
First class service
High levels of data and document security
High device specification
Integrated print management software
Ricoh Accredited Supplier

The ongoing services provided to The Kennel Club covered all maintenance, system parts with priority availability of spare parts, priority escalation of technical issues and full service support Apogee also delivered a 4-hour maximum response time for MFDs and 2-hour maximum response time for high volume and production models, throughout an industry first extended service window of 8am to 8pm, 7 days a week.

Benefits

Impressive environment credentials
Secure printing infrastructure
Leading service levels with rapid response
Reduce waste and reduce overall costs
Priority parts and escalation
Industry first extended service window

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