When looking to the future and embracing change, it is therefore vital for healthcare providers to fully understand the systems and processes that are available to them, and which will provide the most transformational impact on their sector.
One way in which savvy healthcare providers are embracing the new options open to them is by adopting mobile technology. The relationship with the patient or customer now extends beyond the walls of the clinic and through new platforms such as mobile apps, meaning providers can enable a service that is not limited to office hours or patient location.
Whilst it can never replace face-to-face consultation, the ability to provide precise and engaging advice for all types of illnesses via technology is now a reality.
Furthermore, with the advent of Internet of Things, wearable technology, and smart devices, patients are being given the opportunity to increasingly take charge of their health and decide when action is needed.
As the UK population begins to rely more upon smartphones and mobile apps to provide individualised health information, they will gain the ability to track their own health metrics, formerly locked away in Electronic Health Records or not available at all.
The healthcare industry has the power to keep costs low, whilst also driving engagement and transparency up, through carefully planned record management and the digitisation of paper processes.
Digital capability can not only improve profitability by boosting productivity and efficiency, it will also support an overall better standard of care; one that is both compliant and secure, and which meets customer and patient expectations by being personal, responsive and completely future proof.