Apogee acquire Clarke Office Solutions in Cambridge
30 June 2017
lawyers walking along a corridor in a modern office building
Apogee Delivers Specialist Outsourcing Services to Top Global Law Firm
4 July 2017
Apogee acquire Clarke Office Solutions in Cambridge
30 June 2017
lawyers walking along a corridor in a modern office building
Apogee Delivers Specialist Outsourcing Services to Top Global Law Firm
4 July 2017

UK’s Leading Animal Welfare Organisation Chooses Apogee For Document Services

First class service was a critical factor in The Kennel Club selecting Apogee as their document services provider.

 

First class service was a critical factor in The Kennel Club selecting Apogee as their document services provider. Apogee have a Managed Services Operation Centre (MSOC) to handle all our key operations under one roof and allowing total accountability of our client support services. Removing the necessity to outsource any services enables Apogee to deliver the ultimate client support operation.

Each month, Apogee’s MSOC team receives approximately:

  • 12,000 inbound calls with an average answer speed of just 5 seconds and makes 4000 outbound calls

  • 5000 emails and 300 website enquiries

  • 200 live chats with a 90% chat satisfaction

Environmental and security credentials were also paramount in the print technology that was proposed. Apogee are an ISO 9001, ISO 14001 and ISO 27001 accredited company, demonstrating the highest levels of management, environmental and security standards.

In order to meet The Kennel Club’s required infrastructure specifications and reduce costs while significantly increasing efficiency, Cirrato print management software was installed to provide Follow Print and secure print release. The new processes and workflows introduced enabled The Kennel Club to understand current and future print volumes and associated costs, gaining complete control of their printing capabilities and reducing the number of pages printed.

For a full testimonial and to download The Kennel Club case study, please click here.

Apogee’s market leading Managed Workplace Services optimise organisational performance by pro-actively monitoring technology and delivering preemptive service through both field and desk-side support.

For more information, contact us using the form below.

 

Latest insights

12 February 2024

Want stronger data security? Invest in smoother hybrid working

Though high employee satisfaction is a benefit associated with hybrid working, many CIOs are still hesitant to invest in tools for easing digital collaboration – despite the fact that this tech would also enable them to tackle persistent issues concerning data security.

Keep up to date with all the latest in Managed Print Services.