First class service was a critical factor in The Kennel Club selecting Apogee as their document services provider. Apogee have a Managed Services Operation Centre (MSOC) to handle all our key operations under one roof and allowing total accountability of our client support services. Removing the necessity to outsource any services enables Apogee to deliver the ultimate client support operation.
Each month, Apogee’s MSOC team receives approximately:
12,000 inbound calls with an average answer speed of just 5 seconds and makes 4000 outbound calls
5000 emails and 300 website enquiries
200 live chats with a 90% chat satisfaction
Environmental and security credentials were also paramount in the print technology that was proposed. Apogee are an ISO 9001, ISO 14001 and ISO 27001 accredited company, demonstrating the highest levels of management, environmental and security standards.
In order to meet The Kennel Club’s required infrastructure specifications and reduce costs while significantly increasing efficiency, Cirrato print management software was installed to provide Follow Print and secure print release. The new processes and workflows introduced enabled The Kennel Club to understand current and future print volumes and associated costs, gaining complete control of their printing capabilities and reducing the number of pages printed.
For a full testimonial and to download The Kennel Club case study, please click here.
Apogee’s market leading Managed Workplace Services optimise organisational performance by pro-actively monitoring technology and delivering preemptive service through both field and desk-side support.
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