"Every branch is now set up with our staff ID cards, the same cards we all use for car parking and building access, automatically tracking and reporting on everything we print.
We can track users and name and shame if we want but there has been no need, everyone knows they are accountable and their behaviour has changed."
– Sovereign Housing Group Representative
Whilst progress had been made by Sovereign in recent years to reduce the number of MFDs and printers across all offices, the absence of a print management system meant the company had limited control of the volumes, costs and working practices of staff using this equipment.
The fleet was a mix of different makes, models and ages, which would not only limit the ability to integrate it fully with a new system but was also a cause of frustration for users with inconsistent functionality, different toners, and a lack of confidentiality some of the issues highlighted.