Organising in-person printer repairs can often result in long wait times, both for engineer visits and replacement parts. However, technical issues can be detected, diagnosed, and resolved wherever you are, without you having to lift a finger - by using Apogee’s Remote Management Application (ARMA).
While opting to purchase your business printers does certainly come with its benefits, proactive printer support isn’t generally one of them.
Oftentimes, printer repairs are something that you’ll have to outsource to a third-party repair company – leaving you reliant on potentially long wait times just for an engineer visit, with no guarantee on whether parts can be supplied in a timely fashion afterward.
On the other hand, effective remote support is a very prominent benefit of leasing your business printers through a Managed Print Service; and is taken one step further with the 24/7 monitoring performed by ARMA, Apogee’s Remote Management Application.
With the status of your device under a constant eye, printer repairs can actually be carried out proactively – meaning that faults are usually in the process of being fixed remotely by the time you become aware of their existence.
But what are the additional financial and operational benefits of engaging with ARMA?
By constantly monitoring the status of your devices, printer support becomes a faster, more effective process – since, through ARMA, detecting and diagnosing problems can all be performed remotely from our Customer Support Centre.
In-person printer repairs are also made more effective – since parts in need of replacement can be quickly identified, and supplied with next-day delivery. This is all done completely independently of delivery companies; since, as a subsidiary of HP Inc., we have the resources to deliver dynamic printer support – but with the speed and convenience of a local company.
Your business benefits from greater efficiency and agility by using ARMA; since with dynamic print support comes maximum device uptime and output. This increased functionality enables your employees to print what they need, when they need it – with any surprise obstacles being addressed within four hours, as opposed to the waiting times you could expect from a typical third party service.
Automatic supply replenishment is another central feature of ARMA – which sends ink supplies to your site once your levels dip below a certain level. As well as further ensuring maximum device uptime and output, this also removes the necessity for you to store print supplies onsite, freeing up your storage space.
While relying on third-party print repair companies can prove to be quite costly, ongoing support is already included within the price of a Managed Print Service that includes ARMA. This means that quick fixes can be organised at any time, for no additional cost per callout – giving you more freedom with your budget.
But this isn’t the only way that your expenses are streamlined through ARMA; since the software will accurately bill you only for what you use, rather than relying on projected estimates. By giving you visibility of your average spend over any given time period, the software enables you to predict and manage your operational expenditures with confidence and ease.
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Sarah has over 25 years experience in the MPS industry and brings a wealth of knowledge to the Apogee Executive Leadership Team. She’s been actively involved in a number of key acquisitions over the years, commanding her team and ensuring Apogee has continued to grow and develop.
Sarah has a strategic and operational responsibility for the key processes through which we secure and contract our customers. This includes product management and pricing, contract development, sales procedures, order processing, and the management of funders and vendor partners. Sarah and her team ensure that we always strike the right balance between Apogee’s financial objectives and Sales team success, without compromising our customer’s experience.
Sarah is without doubt a passionate and process driven leader, focusing on targets and KPIs in order to deliver a strong team result.
Julian has over 8 years of invaluable knowledge having joined Apogee in 2013 as a Pre-Sales Consultant, mirroring Apogee’s own journey of growth, Julian has developed from this role to join the Apogee ELT in 2021. He has extensive experience working with organisations from all sectors, helping to identify opportunities for growth and innovation through digital transformation.
Julian’s entrepreneurial mind-set and experience of creating solutions combined with being able to show clients the true value Professional Services can deliver has had a hugely successful impact on our clients in recent years. He is a well-respected figure both within Apogee and within our industry and in Julian we have the perfect role model of what can be achieved here at Apogee with the right dedication and determination to succeed.
Dan Taylor brings with him 25 years of invaluable industry expertise from technology conglomerates such as HP, Samsung EMEA and Xerox Global Services. Most recently, Dan has been instrumental at HP in successfully completing strategic projects for Apogee such as the service on dMPS, HP Public Sector, Apogee Professional Services Iberia (APSI) and HP3S. Dan’s international network and deep understanding of the global market place is a huge benefit to Apogee as we continue our expansion into new markets.
In his role of ‘Vice President of International Business’, Dan acts as the MD for both Apogee Germany and Apogee Ireland, as well as leading the new international strategic partnerships. He also leads Service Operations, which includes Service Delivery, PMO, Supply Chain, Logistics, Operational Excellence, and Customer Success & Experience.
Dan prides himself on being a highly driven and results-oriented person with expertise in both enterprise & channel sales, as well as broad experience from strategic planning to deployment into the field.
Carl has been in the technology and managed services industries for the majority of his professional life, and has extensive experience of leading direct and indirect sales teams in both B2B and B2C markets.
Carl is passionate about personal development, work-based learning and coaching, all of which are critical for Apogee as we invest in developing our skills and effectiveness in this area. He has a Master’s degree in leading sales transformation, and a track record of implementing and enhancing programmes that drive sales performance and ultimately growth in market share.
Prior to joining Apogee, Carl was Director of Client Development for Europe & Asia at ACA Europe, a leading provider of governance, risk, and compliance advisory services and technology solutions. Before then as a UK Board Director at Toshiba TEC, Carl was responsible for the indirect and direct sales channels for the UK and Ireland, and prior to joining Toshiba he held senior roles in marketing, IT development and sales management at Ricoh.
Dynamic and results oriented, Simon Green is MBA educated and takes a strategic approach to successful IS transformation, delivering ‘cost appropriate’ and ‘value creating’ ICT solutions.
Simon has helped transform businesses by building high-performance teams, managing people through change and making complex IT understandable and actionable.
Marion Brooks is an accomplished and adaptable HR leader whose HR career spans over 25 years. Having worked both in the UK and internationally, Marion has previously held senior HR roles within the retail, engineering, and technology sectors.
In her role leading the People & Culture function, Marion is responsible for developing and executing the human resource strategy that supports the overall company vision and strategy, specifically in the areas of succession planning, talent management, change management, organisational and performance management, training and development, and compensation.
Marion is also driving the organisational culture by cultivating and championing it, creating an environment that fosters integrity, diversity, inclusivity, agility, wellness and open communication.
When not at work, Marion spends most of her time with her family. She has also recently joined a local women’s cricket team and enjoys batting and wicket keeping.
With over 20 years of experience in finance, Sam is an accomplished, commercially astute member of the ELT. Well-accustomed to taking an active, hands-on approach, Sam will be managing all financial aspects of Apogee’s strategy to drive growth and increase profitability.
Following qualification from the Association of Chartered Certified Accountants (ACCA), Sam began in a management accounts role for sporting manufacturer Unicorn Products. After nine years, she then moved on to join OfficeTeam; a business consumable supplier, where she climbed the ranks from Senior Management Accountant all the way to Finance Director. Ten years on, and eager for a new challenge, Sam joined Apogee, soon entering the ELT as Chief Finance Officer.
Joining Apogee after the transition to an HP-owned company, Sam was responsible for updating many processes and policies to the standard we recognise today. She plans to provide support to the rest of the ELT by keeping communication around finances transparent, while also providing education around key drivers that will enhance profit.
Aurelio is the Chief Executive Officer and has more than three decades of print industry experience. He is a seasoned leader driven by results, achieved through teamwork and empowerment.
Aurelio has been a senior HP Inc. executive for 18 years, most recently as the Global Head of Owned Channels and the General Manager of HP’s A3 Solutions Business. Earlier in his career at HP, Aurelio created from the inception the HP Graphics Page Wide Press business, taking it from initial idea to become a significant and profitable business for HP. Prior to HP, Aurelio led the Inkjet Printing Business for Olivetti before co-founding Yminds S.A. in Switzerland, an engineering firm specialising in advanced micromechanics and colour science.
Aurelio currently serves as a member of the International Board of Directors for Apogee Corporation Ltd and Simpress.
